Q. |
What materials are available? |
| |
A. Just about all materials are available, including gray iron, ductile iron,
stainless steel, die cast zinc and aluminum, and sand cast brass, bronze, and aluminum. |
Q. |
What finish specifications can we use? |
| |
A.
We offer just about any finish. We offer plating, surface hardening, anodizing, painting, powder coating, and more. |
Q. |
Can I get material certifications? |
| |
A.
Yes. We get certifications from the manufacturers, and we can test at local independent test labs. Certifications are available for composition, hardness, radioactivity, dimensions, and other issues.
|
Q. |
Can you offer full traceability? |
| |
A. Yes. We offer full traceability of materials. |
Q. |
Can parts be painted? |
| |
A. Yes. We can use a full range of paints, from bituminous to epoxy to
fine powder coating. |
Q. |
How do you avoid rust? |
| |
A. We typically will coat parts with light oil and seal them in plastic unless
otherwise specified. |
Q. |
What charges can we expect beyond the quoted prices? |
| |
A.
None. We pay all import duties, freight, packaging, and other charges, and airfreight for samples. There are no other charges unless there are special requests. |
Q. |
What is your lead time? |
| |
A.
Delivery for a first order is 16 to 20 weeks. While we expect to deliver sooner than that, the reality is that Murphy's Law applies to international shipments too. Lead time for repeat shipments is 8 to 12 weeks, because tooling and fixturing is finished, and all procedures should be in place
|
Q. |
What is your return policy? |
| |
A. It is the same as with domestic manufacturers. If the part is wrong, we
will (at our option) take it back, rework it, or give credit. Any re-work must be specifically authorized before Oxford can accept such charges. |
Q. |
What are your terms? |
| |
A.
Terms are negotiable but are typically Net 30 with approved credit, up to the customer's credit limit with Oxford Engineered Materials Corp. |
Q. |
Do you do machining? |
| |
A. Yes. We do machining of all types, including CNC milling and turning,
drilling, or screw machine work, as well as other secondaries, such as welding, painting, heat-treating, or assembly. It is to the customer's advantage to order parts with the highest labor content.
|
Q. |
Are all of your overseas suppliers ISO certified too? |
| |
A. No. Some are, and some excellent ones are not. Our own people
survey all suppliers, however. We will use only ISO certified suppliers when so instructed. |
Q. |
Who pays for replacement patterns or tooling? |
| |
A. We replace it at no charge. It is our responsibility to maintain
tooling so that it can product good parts, for as long as the customer orders such parts |
Q. |
Can I get duplicate tooling made there for my use? |
| |
A. Yes. For "Hybrid Marketing" especially, it makes sense. Our
vendor tooling may differ from the tooling that you would use, and so, full drawings, machine type and size, and specifications are necessary for this. Consequently, the cost may vary from our
producer's tooling cost. |
